If you can't get help, do not hesitate to return the device. Just remember that you are entitled to support from the device maker. When done, restart and replug USB devices one at a time. Remove all and save the USB Host Controllers for last. Now locate all USB devices, HID (Human Interface Devices), USB drives and controllers/hubs. In Windows 2000 and XP, click View > Show hidden devices. Choose Safe Mode and open Device Manager. Pressing and holding the CTRL key may work too. Try to press quickly before the Windows logo screen appears. To enter Safe Mode, press the F8 key repeatedly while restarting the PC. Replug when back in Windows.īe certain that u have the correct drivers You may have gotten the wrong CD or a CD with drivers for more than one device on it.Ĭleaning up in Safe Mode may be necessary. Try uninstalling the unknown device, unplugging the device and rebooting. Lastly, try updated drivers from the manufacturer's web site. Try browsing to the Windows CD (Win9x folder or i386 folder). Browse to the device CD and look for the appropriate Windows folder there. If that fails, go back and choose "Select from a list" and then "Have disk". First try letting Windows search for one. Try to update the unknown device driver from within Device Manager. Do u also know if the USB is 2.0 or 1.1 not that it make any difference because 2.0 is back-compactable with 1.0 but very slow in read/write.Īnyway, I will now discuss how to address an unknown device problem which is caused by a driver problem. It would be helpful if u could tell us the name of the USB hardware.
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